All our orders are dispatched within 24 hours of cleared payment excluding weekends and bank holidays Estimated standard delivery time is 3-5 working days however 90% of all orders are delivered before this. In the unlikely event that our couriers fail to deliver within the estimated period Profiles Direct cannot be held responsible for delays on their part however if your order has not reached you within the expected time frame please call us to investigate on your behalf. If orders are urgent, we recommend you select Express Delivery. This will guarantee your delivery within 1-2 working days if order is placed before 2 pm on any working day. This service is via private courier. Please contact us if you wish to discuss other delivery options